Why Do You Need Reputation Monitoring?
Online reviews and testimonials play a huge role when buyers are deciding on a new product or service. Thus, having a poor rating on sites such as Yelp can prove dangerous for any business. On the other hand, having a great reputation on these sites can be very profitable. So, it is best to acknowledge both good and bad reviews and understand how to properly react to them. For instance, good reviews deserve a thank you while bad ones deserve an apology and invitation for conversation. Every star counts!
Reputation Monitoring Features
Be the first one to know when somebody writes a review about you online. We can link any and all review sites in our software to notify you every single time. This enables a quick reaction time when handling your reputation monitoring. Also, it lets reviewers know you care about what they have to say.
Of course, not every review will be a good one. Customers may leave poor reviews about your company in the event that they are unhappy with your product or service. In the event that you are left a subpar review, we will equip you with the tools and mindset to make the most of out it. We can help you turn a bad review into a potential profit.
Social Media Monitoring
Sites like Yelp are not the only place where customers leave reviews. Often times, your Facebook page makes for a great collection of reviews to pay attention to. This includes both full reviews with star ratings and even comments on a post. Thus, Restaurant Marketing Services provides you with a complete reputation monitoring service for social media and other review sites.